Privacy Policy
Last Updated: 12 May 2025
1. Introduction
Pelangi ("we", "us", "our") operates a watch repair workshop at 41 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you contact us through our website or visit the workshop in person.
We handle personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions about how your data is handled, contact us at [email protected].
2. Data We Collect
Information You Provide
- Your name
- Email address
- Phone number (if you choose to provide it)
- Message content submitted via the contact form
- Information about your watch shared in correspondence
Information Collected Automatically
- Browser type and version
- Pages visited and time spent on each page
- Referring website address
- General geographic location based on IP address
Legal Basis for Processing
We process your personal data on the basis of your consent (when you submit a contact form), or our legitimate interest in responding to enquiries and providing watch repair services.
Data submitted through our contact form is retained for up to 24 months, or until you request its deletion. Analytics data is retained for up to 12 months.
3. How We Use Your Data
- To respond to your enquiries and arrange service appointments
- To provide watch repair services and communicate progress
- To send service completion notifications and follow-up information
- To improve our website based on usage patterns
- To comply with legal obligations under Malaysian law
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We do not send unsolicited marketing communications.
4. Data Sharing
We may share your data with the following parties where necessary:
- Analytics providers (e.g. Google Analytics) — to understand how our website is used. Data is anonymised where possible.
- Email service providers — to deliver correspondence reliably.
- Legal authorities — where required by applicable Malaysian law.
All third parties we work with are required to handle your data securely and in accordance with applicable law. We do not transfer personal data internationally except through services with appropriate data protection standards.
5. Data Protection
- Website communications are encrypted using SSL/TLS
- Access to stored personal data is restricted to workshop staff who require it for service delivery
- Physical records are stored securely on workshop premises
- In the event of a data breach affecting your personal information, we will notify you within a reasonable timeframe as required by the PDPA
6. Cookies
Our website uses cookies to understand how visitors interact with it and to retain your cookie preferences. For a full explanation of the types of cookies we use and how to manage them, please see our Cookie Policy.
7. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent for data processing (where consent is the legal basis)
- Request deletion of your personal data, subject to legal requirements
- Object to processing of your data for specific purposes
To exercise any of these rights, contact us at [email protected]. We will respond within 21 days. If you believe your rights have not been respected, you may contact the Personal Data Protection Commissioner of Malaysia.
8. Third-Party Links
Our website may include links to external resources. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies independently.
9. Children's Privacy
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data through our website, contact us at [email protected] and we will remove it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the "Last Updated" date at the top of the page will change. Continued use of the website after any update constitutes acceptance of the revised policy. Material changes will be communicated via a notice on the website.
11. Contact
Data Controller: Pelangi
41 Jalan Sultan Idris Shah, 30000 Ipoh, Perak, Malaysia
Email: [email protected]
Phone: +60 5 254 8137